Family Referral Service


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The Family Referral Service is a program designed to help families and children gain access to support services that may benefit them. The intent is to prevent a difficult situation that a family, young person or child may be experiencing from escalating to a crisis requiring a statutory response from the child protection system.

The Family Referral Service works to identify supports in the local area that may be beneficial to children and their families. These supports and services could include counselling, access to child care, financial assistance, family support etc.

The FRS provides services to both agencies supporting families in need and directly to the families.

The FRS will:

  • Facilitate access to services for vulnerable and disadvantaged children and families by providing information, support, advocacy and lodging referrals
  • Provide telephone and face to face services in community locations and clients home
  • Provide referrals to Indigenous-specific services for Aboriginal and Torres Strait Islander children and families where appropriate and possible
  • Provide referral pathways to callers and services

Involvement with the FRS is entirely voluntary, free and is offered as a service to the community and families.

Hunter Central Coast Family Referral Service(incorporating the Lithgow FRS) is operated by The Benevolent Society. Call us on 1300 006 480

Child and Family Practitioner at the Young Parents Hub is Janet Birks who is available all day Tuesday or by phone – 0418 955 574